When a user requests to book your service on Ajois website, you will get a notfication email and SMS. Both of them contain links that take you through accepting or declining a booking request. You may always make the decision of whether you wish to accommodate the booking or not.

From the moment of booking, you have 24 hours to decide whether you want to accept a booking or not. If you do not take action within 24 hours from the customer’s request to book, the service is automatically cancelled.Note that the guest is eager to know if their service is going to take place or not, so it is wise to notify them sooner rather than later, even if you cannot accommodate their booking.

If you have questions to your guest or need to e.g. set up a pickup location, you may contact them through Ajois from your sales page where you can see all you bookings. You may also follow the link in the booking email or SMS to reach the guest

We use Stripe for safe payments and automatic payouts to service providers.

Read more about Stripe security

You can connect Stripe on your sales page where you can find step-by-step instructions.

You can manage and cancel your bookings on your sales page. Do note, however, that continuous cancellations or failures to accept bookings made by guests may lead to Ajois de-activating your service(s) and/or your account.

If you cancel a booking, you may put the service back as available

If a guest cancels a booking before it has been confirmed or over 24 hours before the service is set to begin, you will not receive funds for your service.

If a guest cancels or makes changes to a booking less than 24 hours before the service is set to begin, you will be compensated for 50 % of the service price. If you have any questions on refunds, please contact Ajois team at info@ajois.com!

If a guest cancels booking before the last possible time to book it has passed, the service will be put back as available to book.

All of our service providers are licensed professionals at what they do. All of them are required to have a company for service hosting and all required permits for their service.

Service providers are obliged to have an insurance to cover any accidents to customers and their belongings during services due to faulty gear or failure to carry out the service in a proper manner. Note, however, that the insurance does not cover losses caused by neglecting instructions or force majeure situations.

Service providers are bound to confidentiality.

Ajois team vets every service provider when they add their first service on Ajois to guarantee your safety, and services of a lifetime.

We’d love to welcome you as an service provider on Ajois! If you are a professional service provider with your own company, required licenses, permits and insurance, you might be what we’re looking for!

What is included in the price of your service is up to you. However, the idea is to enable your guests to take part in something special they might not be able to on their own. Hence, we encourage you to come up with something extra - remember the pricing is up to you as well.

Each service must be a clear purchaseable product without any ability to modify the price. The service has a constant price and the contents of the service must be clearly stated in the description.

Each possible option to modify the price of the service should be created as their own products. This is easiest by creating copies of the service and modifying the information and title of the service.

You can modify you services on your services page.

When customer buys your service using a discount code in Ajois web store, Ajois will account for the used amount of the gift card. Should the amount be smaller than the purchase price of the service, you will receive the paymeng in two parts. Stripe payment of customer and Ajois payment. Should the gift card value be enough to pay the whole service, you will receive the payment from Ajois in its whole.